Refund Policy

Last updated: January 2025

1. 30-Day Money-Back Guarantee

We stand behind our services with a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can request a full refund within 30 calendar days of your sign-up date.

1.1 Refund Eligibility

To be eligible for a refund, you must:

• Contact us within 30 calendar days of your initial sign-up
• Provide your order details and reason for the refund request
• Have not violated our Terms of Service

1.2 What's Covered

Our refund policy covers:

• All PostMatch.io services and subscriptions
• Monthly and annual subscription plans
• Any technical issues that prevent service usage
• Dissatisfaction with service quality or features

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at support@postmatch.io
2. Provide Details: Include your order information and reason for the refund
3. Wait for Response: We'll review your request and respond within 24-48 hours
4. Process Refund: If approved, we'll process your refund within 5-10 business days

3. Refund Processing

3.1 Processing Time

Once your refund is approved:

• Refunds are typically processed within 5-10 business days
• You'll receive an email confirmation when the refund is initiated
• The time to appear in your account depends on your payment method and bank

3.2 Payment Method Refunds

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Other Payment Methods: Varies by provider

4. Exceptions and Limitations

4.1 Non-Refundable Items

The following are not eligible for refunds:

• Services used beyond 30 days from sign-up
• Custom enterprise services that have been delivered
• Services where Terms of Service have been violated
• Third-party fees or charges

4.2 Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you've used some but not all of your service period
• For technical issues that were resolved but caused inconvenience
• At our discretion for exceptional circumstances

5. Cancellation Policy

You can cancel your subscription at any time:

• Email us at support@postmatch.io
• Your service will continue until the end of your current billing period
• No additional charges will be made after cancellation
• You can still request a refund within the 30-day window

6. Dispute Resolution

If you're not satisfied with our refund decision:

• Contact us first to discuss the issue in detail
• We're committed to finding a fair resolution
• For payment disputes, you may also contact your payment provider

7. Annual Subscription Refunds

For annual subscriptions:

• Full refund available within 30 days of purchase
• After 30 days, refunds are prorated based on unused months
• Minimum refund amount of $49

8. Contact Information

For all refund and cancellation requests:

• Email: support@postmatch.io
• Response Time: 24-48 hours
• Business Hours: Monday-Friday, 9 AM - 6 PM EST

9. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new policy.